Utah CIS: You Updated Your Personal Information, but the Campus Directory Still Shows Old Details
You update your personal information in Utah CIS after moving to a new address.
The changes appear correctly in your employee profile.
But when you search for yourself in the University of Utah Campus Directory, you notice that your old office location, telephone number, or department is still displayed.
It’s easy to assume that Utah CIS failed to synchronize your information.
However, the university maintains different procedures for personal employee information and public directory listings.
Updating your personal details in CIS doesn’t automatically update every field in the Campus Directory.
Personal Information and Directory Information Serve Different Purposes
Utah CIS provides employee self-service functions, including the ability to maintain personal contact details.
The university identifies the Change Bio/Demo Info tile as the place to update information such as your home address, personal telephone number, emergency contacts, and email information.
The Campus Directory serves a different purpose.
It helps people find university employees, departments, office locations, and professional contact details.
Those records aren’t necessarily controlled by the same self-service settings.
Start by Identifying Which Information Is Wrong
Before requesting a correction, determine exactly which field is outdated.
For example:
Personal home address: Correct in CIS
Campus Directory department: Previous department
Campus Directory work phone: Previous extension
Campus Directory working title: Previous position
In this situation, repeating the home-address update won’t necessarily fix the directory listing.
The problem concerns employment-related directory information.
Working Titles Require a Separate Process
The University of Utah’s official directory instructions explain that changes to an employee’s working title must be submitted through an administrative process.
A working title is the position description displayed in the directory.
It may differ from other internal classifications used for HR administration.
If you’ve recently received a new title but the directory still shows the old one, contact the appropriate departmental administrator.
Don’t assume you can correct it by editing your personal profile.
Department Transfers Can Leave Old Information Visible
Suppose you transfer from one university department to another.
Your new supervisor and coworkers already know about the change.
But the Campus Directory still associates you with your previous department.
The university identifies Home Department as one of the fields requiring an Edit Existing Job eForm.
That means the appropriate administrative update may be necessary before the directory reflects your new organizational assignment.
Simply moving to a different office doesn’t necessarily complete that process.
Work Phone and Personal Phone Are Not Interchangeable
This is another common source of confusion.
Your personal mobile number and your university work telephone number are different records.
Updating your mobile number through Change Bio/Demo Info doesn’t necessarily update the work number shown in the Campus Directory.
The university specifically lists Work Phone among the fields maintained through the job-edit process.
If the directory displays an outdated office extension, contact the responsible department rather than repeatedly changing your personal telephone number.
Office Location Has Its Own Update Requirement
A department move may involve a new building, office, or campus location.
The university identifies Location as another field maintained through the administrative eForm process.
If your office has moved but the directory still points visitors to your old building, determine whether the appropriate job information update has been submitted.
This matters particularly for employees whose responsibilities involve meeting visitors, coordinating deliveries, or providing in-person services.
Who Can Make These Changes?
The University of Utah provides specific responsibilities for directory updates.
For traditional departments, a Payroll Reporter with ePAF Initiator access may submit the necessary Job Edit eForm.
For embedded departments, the assigned HR Generalist handles the submission on behalf of the department.
These are administrative roles.
An ordinary employee shouldn’t assume that access to Utah CIS automatically provides permission to edit these records.
Where the Administrative Form Is Located
For authorized personnel, the university directs users to CIS.
From there, the administrative route is:
HR Administrative Services → eForms → Edit Existing Job eForm
The form is also referred to as an ePAF.
Employees who don’t have the necessary permissions should contact their departmental Payroll Reporter, HR Assistant, or HR Generalist.
Don’t attempt to change unrelated employee information as a workaround.
Your Directory Email Follows Different Rules
Email addresses are handled differently from working titles and department information.
The University of Utah explains that faculty and staff directory listings display their default UMail address.
Employees are encouraged to personalize that address by setting a UMail alias.
For example, a default university address may use a network ID, while an alias can provide a more recognizable professional address.
If your concern is the email displayed in the directory, review the university’s UMail alias instructions rather than requesting a job-title correction.
A Department Listing Is Different From an Employee Listing
The Campus Directory contains both individual employee records and department information.
A department listing may include an organizational name, address, telephone number, and administrative role.
Those details aren’t necessarily updated through an individual employee’s job-edit form.
The university provides a separate process for authorized changes to department listings.
Before requesting a correction, determine whether the outdated information belongs to your personal directory entry or the department itself.
Don’t Assume Every Change Appears Immediately
Submitting a request doesn’t necessarily mean the public listing has already been updated.
If the directory continues to display old information, confirm whether the responsible administrator has submitted the required change.
Avoid repeatedly requesting the same correction without checking its status.
The university’s published instructions establish the update process but don’t guarantee that every change appears instantly.
Check the Public Directory After a Transfer
If you’ve changed departments, offices, or working titles, review your Campus Directory listing.
Look for the correct:
Working title
Home department
Office location
Work telephone number
University email address
These details affect how colleagues and other university contacts find you.
An outdated listing can continue directing inquiries to the wrong office even when your personal employee profile is accurate.
Report the Problem With Specific Details
A useful request might look like this:
System: Utah CIS / Campus Directory
Current working title: Program Coordinator
Directory working title: Administrative Assistant
Current department: Student Affairs
Directory department: Previous department
Requested action: Review whether an Edit Existing Job eForm is needed
This gives the departmental administrator a clear description of what needs attention.
It’s more useful than saying your CIS information is incorrect.
Know Which System Controls the Information
The University of Utah provides multiple employee information tools, but they don’t all maintain the same records.
Change Bio/Demo Info is intended for personal employee details.
UMail alias settings affect the professional email address displayed in the directory.
The Edit Existing Job eForm handles specific employment-related directory fields.
And department-level directory listings have their own administrative correction procedure.
If your personal information is correct in Utah CIS but the Campus Directory still shows an old title, department, location, or work number, don’t keep editing your personal profile. Contact the authorized departmental administrator and request the appropriate directory update.
